SHIPPING

 
Which address can I ship to?
 
You can choose between a desired address and delivery to a packing station.
 

Please note that the prerequisite for successful delivery to a Packstation is that you are already a DHL Packstation customer. For delivery to a Packstation, please enter your post code in the additional address line after your name and enter the word "Packstation" in the field for the street, as well as the Packstation number as the house number.

Shipping costs

In times of high order volume, shipping may take a little longer in exceptional cases.

Germany

DHL national: €4,90
Delivery within 3-5 days

zone 1

Denmark
France
Netherlands
Austria
Poland
Czech Republic
Belgium
Luxembourg

DHL international: €14,55
Delivery: 2-3 days

zone 2 

Italy
Sweden
Slovakia
Slovenia
Spain
Hungary

DHL International: €15,35
Delivery: 3 days


zone 3

Bulgary
Estonia
Finland
Greece
Ireland
Latvia
Lithuania
Malta
Portugal
Romania
Cyprus

DHL international: €15,80
Delivery: 4 days

zone 4

Switzerland
DHL international
0 - 1kg = 14,90
1 - 2kg =  €16,35
2 -3kg =  €17,80
3 - 4kg =  €19,25
4 -5kg =  €20,70 

It is necessary to pay the customs clearance yourself in addition to your shipping costs. 

zone 5

United Kingdom
DHL international
0 - 3kg = €18,10
3 - 4kg = €19,00 
4 - 5kg = €19,90 

It is necessary to pay the customs clearance yourself in addition to your shipping costs. 

zone 6

USA + CANADA
DHL Express international
0 - 10 kg 29,00 EUR 

It is necessary to pay the customs clearance yourself in addition to your shipping costs. 
 
How can I track my parcel?
 
As soon as your order has been packed by us in our Berlin warehouse and has been provided with a shipping note, we will send you a tracking number so that you can track your parcel.
 
Please note that occasionally it may take a while for tracking to be available.
 
Undeliverable packages
 
If a package cannot be delivered, the agent? will automatically send it back to our warehouse.
We generally ask you not to refuse to accept the consignment, as this will result in high costs.
 
Returns
 
You can return to us within 30 days of receiving your order.
 
Unfortunately we cannot offer free returns because being a small label we have to keep the cost of returns low. Please send your return insured and with a tracking number to:
 
10kmore GmbH
Stromstraße 25-26
10551 Berlin
 
Please keep the return receipt with the tracking number until we have processed the return. Thank you very much :)