Thank you for ordering at our online shop. We hope you love the pieces that you’ve ordered. If something doesn't work out, you have the chance to return it within thirty (30) days after delivery date.
Our Return Costs:
Full Return: 1,90 EUR
Partial Return: FREE
We will deduct the return costs from your refund. Please keep in mind that the shipping costs for the delivery are incurred in any case.
You can create the return label through our return portal. Please go to:
Instructions:
Please enter the zip code of your delivery address and your DHL shipment number or your order number including the hash mark and follow the further instructions. You will then receive the return QR code by email.
On orders from from other countries you are welcome to send us the return by your own method. We would suggest you use a trackable service from your local post service. IMPORTANT NOTE (for shipments outside the EU): Please affix the invoice on the outside of your parcel and write in big letters ECOMMERCE RETURN - NO DUTY PAYABLE. Please make sure to follow this guideline accurately, as we can't take responsibility to pick up parcels from the post office or Zoll.
If you send it by your own method, please use a method with tracking as we can only take responsibility for items which were sent insured and with a tracking number in case of a parcel getting lost.
Please send your return items with the order number which was included in your parcel.
10kmore GmbH
Stromstraße 25-26
10551 Berlin
Germany
+49 15785058683
For all returns inquiries contact us at mail@10kmore.com.
Please try items on with care:
If you decide to return something, please ensure that it is in perfect condition.
This means:
clean (no deodorant, perfume or make-up stains)
unworn
unwashed
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
